Using Customer Complaints To Improve The Management Of Your Restaurant
Every day, many restaurants open and many close; the reason for this is due to a variety of factors, but let us focus on the most important one: "customers."
Your target audience or customers are the foundation for your restaurant's success and progress among competitors, where if they agree on one word, they can build a lifetime of trust, or destroy years of effort and money spent in setting up your restaurant, so they are the password in the success story of any project, especially restaurants.
Establishing a restaurant is one of the high-risk projects because it is dependent on different tastes, and different tastes mean different opinions, and this demonstrates how professional your restaurant is, in dealing with customer complaints.
Kawader Store For Central Kitchen Equipment And Cafe Supplies Offers You Several Tips On How To Act If A Customer Files A Complaint.
- Good Listening
Interrupting the customer and trying to prove the opposite of what he says does not mean anything but that you do not care what he says, you just want to remove the error from your restaurant's responsibility and this gives a bad impression on the customer, so be a good listener.
- Admit The Mistake
If you believe the customer is correct, immediately admit your error and apologize; this will make the customer happier.
- Quick Action
Don't just listen well and admit a mistake because the customer is always looking for a solution; for example, if the soup is cold, immediately apologize and serve another hot one.
Some complaints require only an apology and swift action.
If you noticed that your restaurant is always busy, and each customer has a unique way of dealing with you, so implying that the types of customers are also different.
Kawader Store Offers 3 Types Of Customers And How To Deal With Them Smartly
1- The Silent Client
This type of customer has no idea what he is thinking, whether he has positive or negative opinions, whether he liked your restaurant or not, and many other questions that you do not know the answers to.
How To Deal With A Silent Customer
- Inquire about his thoughts on the service you provide, and whether he has any suggestions for improving it to gain more likes.
- Explain to him that his opinion is important in improving and developing the efficiency of your restaurant, and ask only simple questions that do not cause him inconvenience.
2- Angry Customer
An angry customer is sometimes difficult to deal with, and the wrong handling may increase his anger, so Kawader store will help you with that.
How To Deal With An Angry Customer.
• Try to calm his anger wisely and without interruption by empathizing with him and demonstrating that you care about what he says.
• Now is the time to act quickly and without justification.
• Show him that you care about his problem and are serious about solving it, and he will be more willing to listen to you.
3- Friendly Customer
• This type of customer can easily win their trust, they always file complaints with kindness, hoping that such a problem will not happen to them again.
How To Deal With A Friendly Customer
• Accept his complaint politely, and thank him for his good treatment.
• Assure him that his complaint will not be repeated.
The Result Of Good Customer Complaints Handling
• Keeping existing customers and gaining new ones
• Gaining your customer's trust, which leads to recommending your restaurant to family and friends
• Increasing the frequency of customers visiting your restaurant, which leads to increased profits
• Customer feedback will assist you in developing and improving your restaurant service, keeping you on track.
It must be remembered that ignoring customer complaints will have the opposite effect.
Kawader For Central Kitchen Equipment And Café Supplies Offers You 3 Tips For Dealing With Types Of Customers In General
1- Flexibility
Restaurants and projects based on different tastes and different types of customers require you to have more flexibility to behave and accept different opinions. Know the type of customer and deal with him in the best way that suits his type.
2- Don't Take Things Personally
When your customer files a complaint, this does not mean that he is referring to you personally or the defect in your person, so accept the complaint with an open heart and take the initiative to provide solutions
3- Make Sure To Gain The Trust Of The Customer In The First Place
Customer trust ensures continuity and earns you a share of customer loyalty by allowing you to provide your service more than once.
At Kawader store, we recommend that you assign a responsible team to handle customer complaints and obtain their feedback on the service you provide on a regular basis, as this will ensure continuous improvement.
