Warranty Policies

• Kawader provides its services within the Kingdom of Saudi Arabia

• The customer bears the technician fees after the first year from the date of purchase in case if the customer is located inside of Riyadh

• In the case of warranty outside the city of Riyadh, the customer must bear all expenses (the technician fees - transportation - airline tickets for areas 300 km away from Riyadh, housing, extra working hours and any other costs that may result).

• Cooling equipment must be sent to the company's maintenance headquarters

• Before operating any equipment, the operating system and periodic maintenance in the manual attached to the equipment must be followed, a prerequisite for warranty. If the customer desires technical support service, he must call the unified number 9200 33879

• All electrical appliances will be checked before they are delivered to the customer and the customer must sign the safety of the equipment received

• Warranty does not include external accessories

• Warranty does not include consumable parts

Cases Not Covered By Warranty:

• If the equipment is subjected to external maintenance.

• If the equipment is subjected to external maintenance.

• If the equipment is operated in the wrong way (such as using a high pressure gas regulator or operating the equipment with a different electric current, which resulted in the customer providing wrong information regarding the electrical voltage (1 phase - 3 phase) 220 - 380 volts.

• Using the equipment in a way that is in violation of the operation and maintenance system is considered misuse.

• Faults arising from failure to adhere to routine cleaning of refrigeration equipment (filters and condensers), as well as other equipment and parts that require periodic cleaning to maintain efficiency.

If you have any inquiries or questions, do not hesitate to contact us.

Unified Number: 9200 33879

Email: Info@kawaderstore.com