Shipping and Delivery Policy | Kawader for Commercial Kitchen & Cafe Equipment

Learn about Kawader’s Shipping and Delivery Policy, including shipping options, delivery timeframes, order receipt procedures, free shipping terms, storage fees, and spare parts shipping within the Kingdom of Saudi Arabia.

Kawader for Central Kitchen Equipment and Café Supplies is committed to providing reliable shipping and delivery services to all its customers across the Kingdom of Saudi Arabia, in cooperation with approved shipping companies, to help ensure that orders arrive in the best possible condition.

This policy explains order preparation procedures, shipping options, delivery timeframes, shipment receipt procedures, free shipping terms, storage fees, as well as the rights and responsibilities of both the customer and Kawader throughout the shipping and delivery process.

1. Order Preparation

Order preparation begins after the order has been confirmed with the customer by the Customer Service team, whether by phone, email, or approved communication channels.

Order preparation time depends on:

Product availability.
Nature and technical specifications of the required equipment.
Order readiness for shipping and palletizing.
Selected shipping method.

2. Shipping Options

Kawader provides several flexible shipping options within the Kingdom of Saudi Arabia:

• Free Shipping Within Riyadh:

Delivery timeframe: 1 to 3 business days from the date the order is confirmed.

• Free Shipping to All Regions of the Kingdom:

Delivery timeframe: 7 to 14 business days from the date the order is confirmed.

• Express Shipping:

Kawader provides an express shipping service across various regions of Saudi Arabia with an estimated delivery time of 3 to 5 business days. Costs are determined based on:

Destination city.
Designated carrier.
Total weight and volumetric dimensions.
Number of items and nature of the equipment.

The final shipping cost is clearly displayed at checkout or upon order confirmation and may vary according to shipment weight, dimensions, or exact delivery address.

3. Delivery Timeframes

All delivery timeframes stated in this policy are estimated and may be subject to external conditions beyond Kawader's control, such as:

Severe weather conditions.
Carrier operational delays.
Logistical and transport constraints.
Difficulties accessing the customer's specified site.
Emergency situations or force majeure events.

4. Shipment Tracking

Once the order is dispatched, the customer receives an order tracking number (where available) enabling live tracking of the consignment through the carrier’s portal.

5. Shipping Fees Calculation

Shipping rates are calculated based on the following variables:

Gross and volumetric weight.
Crate and packaging dimensions.
Total piece count.
Destination city and unloading accessibility.
Contracted shipping carrier.
Special handling or lift-gate services requested.

The applicable rate communicated and agreed upon at order confirmation represents the definitive charge.

6. Spare Parts Shipping Policy

Orders consisting of spare parts are subject to the following specific rules:

Free shipping does not apply to spare parts orders.
Freight charges are calculated strictly based on approved carrier tariffs according to weight and destination.
This policy applies uniformly to deliveries inside Riyadh and to all other regions across the Kingdom.

7. Receiving the Shipment

Upon receiving the consignment, the customer or authorized representative is required to:

Verify that the package count matches the delivery manifest.
Inspect outer crates and packaging for any visible signs of damage or perforation.
Examine equipment thoroughly before signing the proof of delivery.
Notify the carrier driver and Kawader Customer Support immediately if any visible discrepancy or damage exists.

* Signing the delivery receipt without recorded remarks confirms receipt of the shipment in sound apparent condition, without prejudice to customer rights regarding latent manufacturing defects covered by our Warranty Policy.

8. Shipping Through Third-Party Carriers

Deliveries may be fulfilled through specialized third-party transport companies entrusted with delivering shipments safely to the customer’s specified site.

Kawader guarantees handing over the shipment to the carrier in intact, compliant condition. Operational liability during transit and handling is transferred to the carrier under their statutory rules.

In the event of apparent damage, loss, or defect upon delivery:

Inspect the shipment before signing the receipt note.
Explicitly annotate damages or shortages on the carrier’s physical or electronic delivery note.
Contact Kawader Support within 24 hours of receipt.
Provide clear photographic and video evidence documenting crate condition and equipment state.

Kawader collaborates closely with the customer and carrier to resolve confirmed transit damage cases in compliance with legal carrier provisions, protecting the customer’s statutory rights under warranty and return policies.

9. Refusal to Receive Shipment

If a customer rejects an order that fully matches the agreed invoice and specifications, the customer shall bear:

Initial outbound freight costs.
Return freight costs back to Kawader warehouses.
Any related handling or storage surcharges incurred during return logistics.

Conversely, if non-acceptance results from a documented product error or non-conformity caused by Kawader, Kawader assumes full shipping expenses pursuant to our Return and Exchange Policy.

Important Delivery Notice:

Refusal of compliant commercial kitchen units upon arrival results in the customer bearing all two-way transportation and logistical processing expenses.

10. Order Storage & Warehouse Fees

When a customer is unable to receive their prepared order, Kawader accommodates temporary warehouse storage for up to 30 days from the notification date free of charge, unless agreed otherwise in writing.

If goods remain uncollected beyond this 30-day grace period for reasons attributable to the customer, a storage fee of SAR 500 per week will be billed.

These charges offset warehouse space reservation and specialized industrial handling expenses.

Frequently Asked Questions About Shipping and Delivery

Is shipping free at Kawader?	Yes. Kawader provides free delivery across Riyadh and throughout all Saudi provinces for eligible orders covered by our policy terms.
Does free shipping apply to all products?	Free shipping applies to main equipment orders. Standalone replacement spare parts orders are excluded and calculated as per carrier freight rates.
How long does shipping within Riyadh take?	Orders inside Riyadh are typically delivered within 1 to 3 business days from confirmed order processing.
How long does shipping to other Saudi regions take?	Delivery to provinces outside Riyadh takes approximately 7 to 14 business days from order confirmation.
Is express shipping available?	Yes, express delivery takes 3 to 5 business days, with charges computed based on destination city, package volume, and equipment weight.
Can I track my order after dispatch?	Yes. Upon dispatch, customers receive an order tracking number to monitor shipment status directly via the carrier's platform.
What should I do if a shipment arrives damaged?	Inspect the package before signing, record damage details on the receipt note, contact Kawader Support within 24 hours, and submit clear photo/video documentation.
Who is liable for damage during transit?	Kawader guarantees handover in perfect condition, after which transit responsibility shifts to the carrier. Kawader mediates directly to ensure claims are swiftly resolved.
What occurs if I refuse delivery of my order?	If the order is compliant, the customer bears all round-trip freight and handling fees. If refusal is caused by an error on our end, Kawader covers all costs.
Are there separate freight fees for spare parts?	Yes. Spare parts do not qualify for free shipping; fees are calculated by destination and weight according to carrier schedules.
Can Kawader hold my order in storage?	Orders can be held free of charge up to 30 days from preparation. Subsequent delays incur a holding fee of SAR 500 per week.
Does Kawader ship to all cities across Saudi Arabia?	Yes, Kawader delivers commercial kitchen equipment across all cities and governorates throughout the Kingdom via certified logistics carriers.