Warranty Policy | Kawader for Commercial Kitchen & Cafe Equipment

Kawader for Central Kitchen Equipment and Café Supplies is committed to providing high-quality products and after-sales services in accordance with the highest quality standards. Kawader also complies with the regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia regarding products covered by warranty.

This policy explains the warranty period, the conditions for benefiting from the warranty, and the cases that are not covered, in a manner that protects the rights of both the customer and Kawader.

1. Warranty Period

The warranty period applies according to the product type as follows:

• Electrical Appliances:

The warranty covers all electrical appliances for a period of two years from the date of purchase.

• Gas Equipment:

The warranty covers gas equipment for a period of one year from the date of purchase, as part of the additional warranty benefits provided by Kawader to its customers.

In the event that a manufacturing defect is proven during the warranty period, Kawader shall bear the costs of maintenance and spare parts, in accordance with the terms and conditions set forth in this policy.

2. Transporting Equipment to and from the Maintenance Center

• Defects Covered Under Warranty:

In the event that the defect is proven to be covered under warranty and maintenance cannot be completed at the customer's site, Kawader shall bear the costs of shipping the equipment from the customer's site to the maintenance center and returning it after maintenance is completed.

• Equipment Out of Warranty:

If the equipment is out of warranty, the customer shall bear the costs of transporting the equipment to the maintenance center and returning it to their site after maintenance is completed.

• Defects Not Covered Under Warranty:

If, upon inspection, it is found that the defect is not covered under warranty in accordance with the terms and conditions of the warranty policy, the customer shall bear the costs of transporting the equipment to the maintenance center and returning it to their site, in addition to the costs of maintenance and spare parts.

3. Scope of Warranty Services

Kawader provides warranty and maintenance services within the Kingdom of Saudi Arabia only, in accordance with the terms and conditions set out in this policy.

4. Product Inspection Before Delivery

Kawader ensures that all equipment is in sound operating condition before delivery to the customer. This includes:

• Inspecting electrical equipment and operational readiness prior to dispatch.
• Ensuring that the product is completely intact and free from visible defects.
• Obtaining the customer’s signature confirming receipt of the product in sound condition.

5. Conditions for Warranty Coverage & Operational Standards

To ensure that the warranty remains valid, the following operational requirements must be strictly observed:

A. Compliance with Operating Instructions:

Equipment must be operated strictly in accordance with the user manual provided with each unit. Adherence to prescribed operating procedures and periodic preventive maintenance is an essential condition for warranty coverage.

B. Refrigeration Equipment Servicing:

Refrigeration systems and compressors are inspected and serviced exclusively at the authorized Kawader Service Center to guarantee accurate diagnostic precision and factory-standard repairs.

C. Ventilation Requirements for Cooling & Ice Machines:

• Provide sufficient clearance and ventilation space around the unit.
• Maintain adequate clearance between the rear condenser and the wall.
• Operate equipment in an ambient room temperature between 25°C and 27°C, as extreme ambient heat directly degrades cooling performance.

D. Equipment Connected Directly to a Water Line:

Applies to espresso machines, commercial coffee brewers, ice makers, dishwashers, combi/steam ovens, and direct-feed water boilers:

• Must connect exclusively to a filtered water supply via a Reverse Osmosis (RO) purification system.
• Water filtration cartridges must be periodically replaced every 6 to 12 months from installation.
• A commercial Water Softener must be installed and serviced every 6 to 12 months depending on water hardness and operational volume.

Notice: Faults resulting from limescale buildup, poor water filtration, or lack of proper ventilation are explicitly excluded from warranty coverage.

6. What the Warranty Does Not Cover

• External accessories, aesthetic trims, and handles.
• Consumable components subject to natural wear and tear (gaskets, bulbs, blades, seals).
• Damage resulting from intentional misuse, operational abuse, or negligence.
• Failures caused by non-compliance with the official operating manual.
• Breakdowns resulting from neglect of routine preventive cleaning and maintenance schedules.

7. Circumstances That Invalidate the Warranty

The warranty becomes null and void under the following conditions:

A. Unauthorized Service or Modifications:

Disassembling, servicing, modifying, or repairing equipment through technicians or repair centers not authorized by Kawader.

B. Improper Electrical or Gas Installation:

• Using gas regulators incompatible with the machine’s certified operating pressure.
• Connecting equipment to an incorrect voltage, unstable power supply, or phase mismatch.
• Providing inaccurate site power specifications (220V vs. 380V, single-phase vs. three-phase).

C. Misapplication and Operational Abuse:

Operating commercial equipment for purposes other than its manufactured intent, or running units beyond design capacity limits.

D. Neglect of Maintenance & Sanitary Upkeep:

Damage directly caused by:

• Accumulation of dust and grease on refrigeration condenser coils and air filters.
• Failure to periodically descale internal water channels and heating elements.
• Failure to sanitize internal mechanisms as mandated by standard operating manuals.

8. Spare Parts Order Policy

Kawader provides original OEM replacement components subject to inventory availability under the following conditions:

• Kawader’s role is strictly confined to the supply and sale of the replacement part.
• The buyer holds sole responsibility for confirming mechanical and electrical compatibility prior to order checkout.
• The customer is responsible for professional installation through their own qualified technicians.
• Spare parts orders do not qualify for free delivery; standard courier shipping rates apply based on weight and destination.
• All spare parts sales are final and non-returnable upon delivery, except in verified cases of factory defects or dispatch error.

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Frequently Asked Questions About Warranty

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Frequently Asked Questions About Spare Parts & Maintenance